Urology Practice Case Study
A state-of-the-art urology facility, with two locations in North Carolina, consists of nationally renowned incontinence and pelvic pain specialists, urinary physical therapists and continence nurse specialists. They are one of the few urology practices nationwide with on-site physical therapy. Their cutting-edge research department and use of innovative technologies allows them to provide unmatched care for complex cases. This level of care is typically only found in an academic environment. Twelve physicians and a team of physical therapists make up the urology specialists group of professional caregivers.
Revenue Cycle Management
Pediatric Cardiology Case Study
This busy Pennsylvania pediatric cardiology practice specializes in the diagnosis and management of all forms of congenital heart disease. Turnover rates were very high among staff because the practice had neither a well-trained front office staff, nor a formal policy and procedures manual. Intake procedures were inconsistent and copays were not being consistently collected. Communication between the front office and the physician was very poor, in large part due to the large amount of time office staff was spending on their existing billing process.
Healthcare System Case Study
An award-winning healthcare system spanning the Carolinas and north into Virginia which consists of 12 inpatient facilities, hundreds of clinical practices totaling 1058 physicians, and long-term care and assisted living facilities. They are the two-time winner of the prestigious Ernest A. Codman Award from the national Joint Commission for improving system-wide quality and safety of care provided to patients. They are also a recent recipient of the President's Award for commitment to service excellence for patients, physicians and employees.