Customer Support

In order to serve our customers better, we recently expanded our Customer Support Team and upgraded to a new, centralized, web-based, Customer Support Management System.

Please email us at support@etransmedia.com for all your customer service and support needs.

Now you can reach us:
 Hours: Mon - Fri, 8 am - 6 pm
 Email: support@etransmedia.com
 Phone: 518 283 5418, ext 1
 Fax: 518 283 5421

Or

Get the process started by creating a ticket for non urgent issues. Log in to the eSupport Website @  http://etransmedia.helpserve.com
First time visit requires a brief registration. The eSupport site allows you to open a ticket, review history and check the status of open tickets.

When you contact us, please have the following information ready:

• Your Customer ID or Practice Name
• Nature of the problem
• When the problem last occurred
• Any error messages or pop-up messages received
• Contact information for us to call/email you

To ensure that your office receives prompt service, we recommend contacting us in the following manner: