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Frequently
Asked Questions (FAQ)
What
are etransmedia's Infrastructure &
Technology Capabilities?
At the core of etransmedia’s vision is to
bring the benefits of the latest technologies to our customers. Our aim
is the application of these leading-edge technological breakthroughs in
the solutions we provide our customers.
With this vision, we have formed strategic alliances
with leading technology companies. Our solutions are platform-independent
and unconstrained by database type, system architecture, network layouts
and the like. Our solutions are entirely independent of operating systems,
are highly scalable, versatile and are able to interface with virtually
any new or existing systems on our clients’ side.
Our technologies add the following key features to our
solutions:
- Reduced analysis time
- Reduced implementation
time
- Highly customizable
solutions
- Enhanced workflow and
allied processes
- Unprecedented data
flexibility, scalability and accessibility
- Seamless system
integration
- Versatile application
integration
A sampling of our vast experience working with various
technologies is presented below.
Technology Portfolio
Operating
System
» Linux, Windows, UNIX, Solaris, AIX, Mac
OS X…
Databases
» MySQL, MS SQL, Oracle, MS Access…
Languages
» Java, HTML, C++, J++, PERL, PHP, ASP, Cold Fusion…
Access control
method
» SPA(Secure password authentication)
» Audit trails
» Comprehensive activity logs
Data encryption
method
» True 128-bit RSA encryption
What is etransmedia's Quality Assurance Philosophy?
Our single greatest promise to our clients is that of high
quality. It is quality that distinguishes us and we strive to do better
on a continued basis.
To ensure that quality levels are met at all stages and
delivered to the client on a solid, consistent basis, our quality
assurance personnel and production teams work in tandem. We have designed
the most thorough and the most stringent internal quality processes.
These enable us to build quality into all our solutions and ensure that
it is transferred directly to our customers.
We employ best practices at all levels of analysis,
design and production of our solutions. Daily/Weekly updates on quality
requirements are provided to all team members and are documented
meticulously. Quality assurance and productivity requirements are
accessible to all team members via the etransmedia technology Intranet
and our Information Management System. Team leads and managers use these
tools to maintain high levels of service and efficiency. Individual
coaching and feedback is also available to all team members and training
schedules are provided for continual improvement.
A sample of our quality assurance practices are:
- Training and certification
of all team members prior to project assignment
- Periodic retraining and
recertification based on identified needs
- Shadow processing (every
activity monitored by team leads or mentors for the first 6 weeks)
- Post completion quality
assurance of all work based on SQC (Statistical Quality Control) and
Random Sampling Techniques
- Bi-weekly quality review
and assessment group meetings
- Calibration and alignment
sessions with client representatives
- Design and redesign of
action items based on calibration and alignment meetings
- Sound metrics system for
assessing quality efforts
- Quality-based incentive
schemes for all team members
At etransmedia, our philosophy is to incorporate
quality into our services and solutions. All levels from conception to
implementation it is quality that drives us. Our processes and systems
are designed with high quality in mind. We impart our personnel the same
vision of high quality. Our daily mission is to orchestrate synergistic
efforts from all quarters to deliver the highest possible to our valued
customers.
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