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Connect2Care® Referral Management

Improve patient experience and gain control over the referral process.

Manage patient referrals between providers, practices and the healthcare continuum.

Connect2Care® Referral Management is a Drummond Certified software application that can interface with almost any EHR product or work as a standalone portal for outside groups or even patients to send and receive health information electronically. This gives providers, staff, and administrators full control and insight into the referral process, including referral status updates, closed loop consult note or result forwarding, customizable notifications, and task delegation.

This has the potential to greatly improve the patient experience, improve the quality of care, reduce administrative costs, and will meet MU2 requirements. Contact Us


Connect2Care® is a turnkey solution that improves workflow and financial results.


Improve your revenue by letting our services handle your revenue cycle process


Full-featured solution packages customized to focus on what your practice needs


Analytics, Patient Engagement and Access interoperability with your existing systems

Meaningful Electronic Referrals

  • Use EHR Orders to trigger the referral workflow

  • Customizable user or group delegation for referral creation and processing

  • Pick CCD and supporting documentation right from EHR

  • Save referral templates for easy and flexible document inclusion

  • Accept or Decline inbound referrals with messaging options

  • Patient Reconciler for inbound referral document sets

  • Customizable inbound referral document import directly to EHR Client

  • Create task delegation rules for patient scheduling and follow-up

  • Automatic notification rules for overdue or open referrals

Flexible Deployment Options

  • Send referrals point to point or via any Direct Health Information Service Provider (HISP)

  • Interface with most EHRs via API or ODBC

  • Host with Etransmedia or deploy conveniently packaged VMs on-premise

  • Integrate with HIE to use Referral Management for Information Release workflow features

Etransmedia is proud to be on the forefront of the adoption of this critical technology, and will offer the Connect2Care® Referral Management is a turn-key module that EHR vendors and Health Systems can leverage to enable electronic transition of Care.


According to MGMA, 30% of claims are rejected


According to MGMA, 50% of resubmitted claims are never paid


We have a 98% first pass clean claims rate, fewer denials and faster payments

Let our experience save you time and money

We delivers the highest quality and greatest returns on our customer’s RCM investment. Here’s why:

Deep service capabilities

We offer customers a full service RCM solution, including patient AR follow-up, complex denial management and coding assistance with rejections.  Customers can also choose from a wide range of optional services including coding, credentialing, and preauthorization services to customize a solution to meet their precise needs.

Unique RCM technology platform

This enables our teams of specialists to efficiently manage customer databases, master files, and incoming data while supported by a sophisticated enterprise rules engine to reduce cycle time, reduce customer denials, and increase revenues.  This powerful platform also enables extensive tracking of customer performance and user productivity.

Breadth of specialty specific knowledge

This assures our customers of having the experienced staff they need to support specialty specific regulatory requirements, workflows and billing methodologies.

Financial analytics application

This provides complete transparency and performance monitoring of your RCM operations including intelligent alerts and prioritization for denial management and fee schedule non-compliance.   Customers can quickly isolate billing, clinical, coding, or front desk errors to maximize billing performance.

Drive Higher Revenue   |   Improve Patient Care